Frequently Asked Questions
Below are some questions and answers which we often deal with. If you have a question that is not covered here, please contact us.
How do I get a quote or make a booking?
Please use the Book A Taxi form on the home page. Once the system has provided you with a quote, there is the option to book and pay for your journey.
How do I pay for my taxi?
You can pay via Pay Pal or card at the point of booking online. It is also possible to pay by cash at the conclusion of the journey.
Can I pay for my taxi by credit or debit card?
Yes! Our drivers are equipped with chip and PIN card readers with additional Contactless capabilities. You can pay for any journey by card and get a receipt from the driver. Alternatively, you can use our secure online booking form to get a price and pay for your journey by card in advance.
How can I cancel or amend booking?
Anyone looking to cancel or amend a booking with Glossop Taxi Service should contact the company as soon as possible. If the journey is cancelled 24 hours in advance there will be no cost for the cancellation or amendment to the booking. £5 will be charged on cancellations made less then 24 hours prior to the journey.
Will I receive confirmation of my journey?
When booking online you will receive two separate emails. The first email confirms we have successfully received your payment and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your driver has been allocated and your all booked in. If, in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.
Are there any time restrictions?
No, we operate 365 days a year, 7 days a week, 24 hours a day.
Is the payment secure?
Yes, this payment is 100% secure and we do not store your card details on our system.
Do I need to have an account with you to book a taxi?
No, you can book a taxi without an account.
Is the price per person?
No, the price you see is the total price.
I have a lot of luggage, will it fit?
If you’re not sure your luggage will fit in the vehicle you’ve selected, it probably won’t. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate, If you are booking an estate book an 8 seater minibus. The price difference is often not that much greater and it will ensure you have a more comfortable ride. And remember, if you are booking a journey with a return you may have more luggage on the way home.